MR (![[info]](http://p-stat.livejournal.com/img/userinfo.gif){kind=small} vonlisbon) wrote,@ 2008-03-27 15:28:00 |
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It's The Week of a Thousand Assumptions!!
I swear to god, what is with our customers this week?? First there's this guy then there's a woman this morning. She placed an order for four of our cheapest arrangement to pick up early yesterday. She picks them up, is happy, pays, and leaves.
So today she calls up and says she has a ~*serious problem*~. I think, oh shit, there was hair or bugs or something. No. No, no. The arrangements came in mugs. NOT ONLY MUGS, but BLUE AND YELLOW MUGS. She said when she placed the order on the website, the stock photo showed it in a green bowl-ish thing that is literally just a mug without a handle. I point out that yes, they can come in that, but we were out of that particular container and I noted that it does say on the website next to every single picture that containers may vary.
"I know, I saw that, but it was not made blatantly obvious that they would come in a different container. I think it's just irresponsible that you switched containers on my order and did not call to ask first. It was for a very elegant opening at xyz jewelry store and we had to tear all of them apart and set them on a platter and it looked terrible."
1. She saw that it said containers may vary
2. She knew that it was for a very important "elegant" event
So she decided to just assume that the little notation could not possibly apply to her and place the order and throw a fit after the fact?? She went so far as to say that she just doesn't trust doing any more business with us if that's "what I can expect from you." She kept insisting that she knows what "containers may vary" meant but that it was, direct quote, "not made blatantly obvious". I also pointed out that if she had told us that it was for an "elegant" event that we had many, much more "elegant" containers she could have chosen from. She just ignored that part and kept insisting that it was simply not obvious enough and that we are very irresponsible blah blah blah.
I'VE BEEN DEALING WITH CALLS LIKE THIS ALL WEEK.
Gaahhhh!!! I swear I'm going to start ending phone calls with "Now what did you learn from this experience, ma'am? Hmm?"
I swear to god, what is with our customers this week?? First there's this guy then there's a woman this morning. She placed an order for four of our cheapest arrangement to pick up early yesterday. She picks them up, is happy, pays, and leaves.
So today she calls up and says she has a ~*serious problem*~. I think, oh shit, there was hair or bugs or something. No. No, no. The arrangements came in mugs. NOT ONLY MUGS, but BLUE AND YELLOW MUGS. She said when she placed the order on the website, the stock photo showed it in a green bowl-ish thing that is literally just a mug without a handle. I point out that yes, they can come in that, but we were out of that particular container and I noted that it does say on the website next to every single picture that containers may vary.
"I know, I saw that, but it was not made blatantly obvious that they would come in a different container. I think it's just irresponsible that you switched containers on my order and did not call to ask first. It was for a very elegant opening at xyz jewelry store and we had to tear all of them apart and set them on a platter and it looked terrible."
1. She saw that it said containers may vary
2. She knew that it was for a very important "elegant" event
So she decided to just assume that the little notation could not possibly apply to her and place the order and throw a fit after the fact?? She went so far as to say that she just doesn't trust doing any more business with us if that's "what I can expect from you." She kept insisting that she knows what "containers may vary" meant but that it was, direct quote, "not made blatantly obvious". I also pointed out that if she had told us that it was for an "elegant" event that we had many, much more "elegant" containers she could have chosen from. She just ignored that part and kept insisting that it was simply not obvious enough and that we are very irresponsible blah blah blah.
I'VE BEEN DEALING WITH CALLS LIKE THIS ALL WEEK.
Gaahhhh!!! I swear I'm going to start ending phone calls with "Now what did you learn from this experience, ma'am? Hmm?"
